Refund & Returns Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OUR SITE.

For our privacy policy, please click here.

All users of this site agree that access to this site is subject to the following terms and conditions. Use of this site is also subject to other applicable law. If you do not agree to these terms and conditions, please do not use this site. This page explains the terms and conditions. These terms are set out together with the documents referred to on it. They outline how we supply any of the products listed on this website to you.

1. Information about us

1.1 We operate the retail website www.gandji.co.uk, which shall be referred to as “our site” for the purposes of these terms and conditions. We are Gandji Ltd, a company registered in Scotland under company number SC847222 and with our registered office at Summit House, 4-5 Mitchell Street, Edinburgh, United Kingdom, EH6 7BD

1.2 Copyright in our site belongs to Gandji Ltd.

2. Your status

By placing an order through our site, you warrant that you are eighteen (18) years of age or over. You also confirm that you are legally capable of entering into binding contracts.

3. How the contract is formed between you and us

3.1 After placing an order online, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product from our site (Product). All orders require our acceptance. We will confirm such acceptance by sending you an email. This email confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products. These Products may have been part of your order. We will only supply them once the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

3.3 It is important that you provide an accurate and valid email address. This enables us to contact you. It also allows us to accept your order. You must ensure this address is accurate when submitting your order. If it changes before delivery of the Product(s), inform us of the new address. Likewise, if your delivery address changes, inform us of the new address. We will not be responsible for failing to perform under these terms and conditions. This is due to a change of address.

4. Consumer rights

4.1 If you are contracting as a consumer, you can cancel a Contract at any time. This must be done within seven (7) working days. This period begins the day after you receive the Products. In the situation, where the product is faulty or not as described you will receive a full refund of the price paid for the Products. This is done in accordance with our refunds policy, which is set out in clause 8 below.

4.2 To cancel a Contract, you must inform us in writing. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.3 This provision does not affect your other statutory rights as a consumer.

5. Availability and delivery

5.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation. If no delivery date is specified, it will be fulfilled within a reasonable time. This time starts from the date of the Dispatch Confirmation. This is unless there are exceptional circumstances. We normally dispatch within three (3) business days of receiving your order.

5.2 We will arrange for delivery of the Products you ordered. The delivery method will be by the method you chose during checkout, if applicable. We will deliver to the address you specified in the checkout procedure.

5.3 If you do not take delivery of the Products or supply adequate delivery instructions, we may cancel your order. We may then retain the Products. In this event, we will refund you the price of the Products. This will be done in accordance with our refunds policy (set out at clause 8 below). However, you will still be liable to pay any delivery charges. Please note: in accordance with our shipping terms and conditions, a delivery charge will apply to any orders that are required to be re-shipped to you and free shipping will not apply in these circumstances.

6. Risk and title

6.1 The Products will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when we receive full payment. This includes all sums due in respect of the Products and delivery charges.

7. Price and payment

7.1 The price of the Products and any applicable delivery charges will be as quoted on our site. Prices may vary over time. This does not include cases of obvious error. All prices quoted are in UK pounds sterling (£).

7.2 Unless specified otherwise on the site, Product prices include VAT but exclude the cost of delivery.

7.3 Delivery charges vary according to the weight of the order and method of delivery. They also depend on the delivery location specified in your order.

7.4 We take payment from your card or Stripe account at the time we receive your order. This happens once we have checked your card or Stripe details. We also confirm stock availability. Products are subject to availability. If we cannot supply the Products, we will inform you as soon as possible. You will receive a full refund if you have already paid for the Products. This will be done in accordance with our refunds policy, set out at clause 8 below.

7.5 Product prices and delivery charges can change at any time. However, these changes will not affect orders for which we have already sent you a Dispatch Confirmation.

7.6 Our site contains a large number of Products. Despite our best efforts, some of the Products listed on our site may be incorrectly priced. This possibility always exists. We will normally verify prices as part of our dispatch procedures. If a Product’s correct price is less than our stated price, we will charge the lower amount. We apply this lower charge when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will make a choice. We might decide between contacting you for instructions before dispatching the Product. Alternatively, we may reject your order and notify you of such rejection.

7.7 We are under no obligation to provide the Product to you at the incorrect (lower) price. This applies even after we have sent you a Dispatch Confirmation. If the pricing error is obvious and unmistakable, it could reasonably have been recognized by you as an error.

8. Our No refund & No Returns policy

8.1 All Nutritional supplements are non-returnable due to the risk of cross contamination as they cannot be re-purposed. If you are are unhappy or have received a defective product, please contact us immediately at info@gandji.co.uk based on the information we will discretely decide what recourse will be suitable. For instance, if you consider that the Product is defective. We will notify you of your refund or product replacement via email within a reasonable period of time. We will process the refund due to you as soon as possible. In any case, we will do this within thirty (30) days. This period starts from the day we confirmed to you via email that you were entitled to a refund.This does not affect your statutory rights

8.2 All Bookings and Consultations are also non-refundable. We will do our best to accommodate any modification for your reservation but these will be subject to availability. Please email us at info@gandji.co.uk, immediately if you need an appointment to be amended.

9. Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description. It will match its description in all material respects. We guarantee it will match the description in all important details. It will be of satisfactory quality. It will also be reasonably fit for all the purposes for which products of that kind are commonly supplied.

10. Our liability

10.1 Subject to clause 10.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

10.2 Subject to clause 10.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.

10.3 Nothing in these terms and conditions excludes or limits our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987; or
(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11. Import duty

11.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

12. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Notices

All notices given by you to us must be given to Gandji Ltd at Summit House, 4-5 Mitchell Street, Edinburgh, United Kingdom, EH6 7BD, or info@gandji.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above.

14. Transfer of rights and obligations

14.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.

14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. Events outside our control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.

15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

16. Website information

16.1 We strongly recommend that you consult with your doctor before starting any physical exercise, changing your diet and/or starting any dietary or supplement programme.

16.2 Any information and the Products obtained from our site and/or our organisation should not be taken as medical advice for any reason. The information is not intended to replace advice given by your doctor. Nothing on this site or information otherwise obtained from us is intended to be, nor should it be construed to be, medical advice or medical claims.

16.3 The information and Products on our site are not intended to diagnose, treat, or cure any disease. They are not a guide for self-diagnosis and/or treatment.

16.4 We do not accept responsibility for the use or misuse of the information and Products.

16.5 We have tried to ensure that information provided on our site is accurate. However, neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our site for any particular purpose. The content of our site is for your general information and use only.

16.6 You acknowledge that information and materials found on our site may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained on our site or in respect of any error or omission. Your use of any information or materials on our site is entirely at your own risk, for which we shall not be liable. Except as expressly provided for elsewhere in these terms and conditions, it shall be your own responsibility to ensure that any Products, services or information available through our site meet your specific requirements.

16.7 From time to time, our site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse those websites. We have no responsibility for the content of any linked websites.

16.8 You may not create a link to our site from another website or document without our prior written consent.

17. Waiver

17.1 If we fail, during the term of a Contract, to insist upon strict performance of your obligations, this will not constitute a waiver of our rights. If we do not exercise any of the rights or remedies to which we are entitled under the Contract, it will not relieve you from compliance with those obligations.

17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

18. Severability

If any of these terms and conditions or provisions of a Contract are determined to be invalid, they are unlawful. If deemed unenforceable by any competent authority, they will be severed. This removal will be to that extent. The remaining terms and conditions will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

19.1 These terms and conditions, along with any document expressly referred to in them, form the entire agreement between us. They replace all previous discussions, correspondence, and negotiations. Additionally, they replace any prior arrangement, understanding, or agreement related to the subject matter of any Contract.

19.2 We each acknowledge that when entering into a Contract, neither of us relies on any representation or warranty. These must be set out in these terms and conditions. We will not have any remedies in respect of any representation or warranty made innocently or negligently.

19.3 Each of us agrees that our only liability relates to the representations and warranties in this agreement. These apply whether made innocently or negligently. Our only liability will be for breach of contract.

19.4 Nothing in this clause 19 limits or excludes any liability for fraud.

20. Our right to vary these terms and conditions

20.1 We have the right to revise and amend these terms and conditions from time to time. This includes, but is not limited to, reflecting changes in our company policies. It also covers changes in market conditions affecting our business. These changes might involve technology, payment approaches, relevant laws, and regulatory requirements. Additionally, it considers our system’s capabilities.

20.2 You will be subject to the policies in force when you order Products from us. The terms and conditions at the time of your order will also apply. If law or governmental authority requires any change to those policies, it will apply to orders you have already placed. The same applies to these terms and conditions. We will notify you of any changes to those policies. We will also notify you of changes to these terms and conditions before we send you the Dispatch Confirmation. We have the right to assume that you have accepted the change to the terms and conditions. Unless you notify us to the contrary within seven (7) business days of receipt by you of the Products.

21. Law and jurisdiction

Contracts for the purchase of Products through our site will be governed by Scottish law. Any dispute or claim that arises in connection with them will be governed by Scottish law. This covers their subject matter and formation. This includes non-contractual disputes or claims. Any dispute or claim that arises from such Contracts will go to the non-exclusive jurisdiction of the courts of Scotland. This applies to claims related to their formation. This includes non-contractual disputes or claims.